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LEGAL DOCUMENT

Terms of Service

The regulations define the rules for using the website polentex.pl, in particular the rules for contact, the offer inquiry form, and newsletter subscription. The online store has separate regulations available at the domain sklep.polentex.pl.

Ostatnia aktualizacja:

1. General Provisions

  1. 1. These Terms and Conditions define the rules for using the website available at https://polentex.pl, particularly the rules for providing electronic services through the Website.
  2. 2. These Terms and Conditions have been drawn up based on Polish law, in particular the Act on the provision of electronic services, the Civil Code, regulations on personal data protection, regulations on electronic communications, and the Copyright and Related Rights Act.
  3. 3. The Service is for informational, offer, contact, and educational purposes. Through the Service, the Service Provider presents information about its operations, products, services, projects, industry content, and enables contact with the Service Provider.
  4. 4. The Terms and Conditions do not constitute the terms and conditions of an online store if the Service does not provide functionality that allows for direct order placement and online sales agreements.
  5. 5. Use of the Service signifies acceptance of these Terms and Conditions to the extent of the services the User utilizes.

2. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the following meanings:

  • Service Provider — POLENTEX Limited Liability Company with its registered office in Rusocin, ul. Gdańska 10, 83-031 Rusocin, entered into the register of entrepreneurs of the National Court Register under number KRS: 0000124267, NIP: 5840304839, REGON: 190048321.
  • Service — the website available at https://polentex.pl, including its subpages, forms, content, functionalities, and technical elements.
  • User—any natural person, legal person, or organizational unit without legal personality that uses the Service.
  • B2B Client — A user who is an entrepreneur, legal entity, organizational unit, or a person acting on behalf of such an entity, who uses the Service for professional, commercial, or business purposes.
  • Form — a Service functionality that allows you to send a quote request, contact request, service request, or other message to the Service Provider.
  • Newsletter — an electronic service consisting of the periodic sending of industry, educational, product, marketing, or organizational information regarding the Service Provider's activities to a given email address.
  • Terms and Conditions – this document specifying the rules for using the Service.
  • Privacy Policy - a separate document specifying the rules for processing personal data and the use of cookies on the Website.

3. Service Provider Contact Details

You can contact the Service Provider by:

  • by email: biuro@polentex.pl,
  • registered office: POLENTEX Ltd. Sp. z o.o., ul. Gdańska 10, 83-031 Rusocin,
  • by telephone — if the telephone number has been provided on the Service.

Contact with the Service Provider is possible regarding matters concerning the Service, the offer, commercial inquiries, service requests, complaints regarding the operation of the Service, and other matters related to the Service Provider's activities.

4. Types of services provided electronically

1. Through the Service, the Service Provider may provide the following electronic services:

  • allowing viewing of the Service content,
  • presentation of information about the Provider's products, services, and activities,
  • presentation of product offerings, in particular system mats, entrance mats, commercial solutions, or other products offered by the Service Provider,
  • providing a contact or offer form,
  • accepting requests for quotations, inquiries, and sales,
  • service request intake,
  • publication of educational, technical, how-to, blog, catalog, case studies, or industry materials,
  • allowing subscription to the Newsletter, if such functionality is available,
  • sending newsletters to people who have successfully subscribed.

2. The services provided electronically within the Service are generally free of charge, unless otherwise expressly stated for a given service.

3. The agreement for the provision of the service involving browsing the Website's content is concluded upon commencement of the User's use of the Website and is terminated upon the User's cessation of use of the Website.

4. The service agreement for the Form is concluded upon the commencement of using the Form and is terminated upon the submission of the Form or the User's cessation of filling it out.

5. The Newsletter Service Agreement is concluded upon successful registration for the Newsletter and remains in effect until the Subscriber unsubscribes from the Newsletter or the Service Provider terminates the provision of this service.

5. Technical requirements

1. Use of the Service requires meeting the following minimum technical requirements:

  • device with Internet access,
  • current web browser, especially Chrome, Firefox, Safari, Edge, or another browser supporting current web standards,
  • JavaScript enabled,
  • enabled cookies in the scope necessary for the proper functioning of the Service,
  • active email account — when using the Form, email contact, or Newsletter.

Using outdated software, non-standard device configurations, script blocking, cookie blocking, or the use of additional protective tools may cause limitations in the operation of the Service.

3. The Service Provider endeavors to ensure that the Service is compatible with current versions of popular web browsers; however, it does not guarantee the full correct functioning of the Service on every device, in every technical configuration, and with every software version.

6. Website Terms of Service

1. The User is obliged to use the Service in accordance with the law, these Regulations, good practice, and the intended purpose of the Service.

2. The User is obliged to provide true, current, and non-misleading data if they use the Form, Newsletter, or any other functionality requiring data submission.

3. It is forbidden, in particular:

  • providing or transmitting illegal content,
  • providing others' data without a proper legal basis,
  • taking actions that could disrupt the Service,
  • attempting to gain unauthorized access to the Service, IT systems, data, or email accounts of the Service Provider,
  • using the Service to send spam, malware, or content that infringes on the rights of third parties.,
  • copying, downloading, or using the Service's content in violation of the Regulations or legal provisions,
  • carrying out activities that infringe copyrights, industrial property rights, personal rights, or the Provider's or third parties' trade secrets.

4. The Service Provider may take technical or organizational measures to protect the Service from abuse, attacks, unauthorized access, or other actions that violate the security of the Service.

7. Nature of information presented on the Website

1. The information presented on the Website, including information about products, technical solutions, implementations, applications, parameters, photos, catalogs, descriptions, and educational materials, is general, informational, and promotional in nature.

2. The information posted on the Service does not constitute an offer within the meaning of the Civil Code, unless otherwise expressly indicated in a specific content.

3. The information presented on the Service should be treated as an invitation to contact, an invitation to business discussions, or an invitation to conclude an agreement.

4. Filling out and submitting the Form does not constitute placing an order or concluding a sales agreement. Submitting the Form signifies the expression of a desire to contact the Service Provider or to obtain information, an offer, a consultation, or a service request.

5. A commercial agreement, sale, delivery, assembly, service, or other agreement with the Service Provider is concluded on terms individually established between the parties, in particular within the scope of a separate offer, order, agreement, business correspondence, or B2B arrangements.

6. The Service Provider may update, change, remove, or supplement the content posted on the Service, particularly information about products, services, projects, technical parameters, photos, catalog materials, and educational content.

8. Contact, Quote, and Service Forms

The form allows the User to submit an inquiry, message, contact request, quote request, service request, or other information to the Service Provider.

2. To use the Form, the User may be asked to provide data necessary for handling the request, in particular their first name and surname, company name, email address, phone number, message content, and data related to the investment, facility, product, order, or service request.

3. The User is responsible for the truthfulness, correctness, and up-to-dateness of the data provided through the Form.

4. Submitting the Form does not oblige the Service Provider to conclude an agreement, present a commercial offer, or fulfill an order.

5. The Service Provider endeavors to respond to inquiries submitted through the Form within 2 business days; however, this timeframe is organizational and informational in nature. Failure to respond within this period does not constitute grounds for claims against the Service Provider.

6. The Service Provider may not respond to a message if it is obviously unfounded, constitutes spam, contains illegal content, violates these Regulations, does not contain data enabling a response, or does not concern the Service Provider's business activities.

9. Newsletter

If the Newsletter service is available on the Website, subscribing to the Newsletter is voluntary.

2. In order to subscribe to the Newsletter, the User provides an email address and makes the required statements or consents, if required by law.

3. The newsletter may include, in particular:

  • Industry information,
  • educational articles,
  • information about the Service Provider's products and services,
  • information on new products, projects, events, or technical materials,
  • marketing content regarding the Service Provider's activities.

4. The newsletter is sent periodically, no more than 4 times a month, unless the User is explicitly informed of a different frequency and accepts such terms.

5. The subscriber may unsubscribe from the Newsletter at any time.

  • by clicking the unsubscribe link in the newsletter message,
  • sending a message to biuro@polentex.pl.

6. Resignation from the Newsletter will result in the cessation of its sending, subject to the time necessary for the technical processing of the request.

7. The Service Provider may terminate the provision of the Newsletter service at any time, in particular in the event of a change in communication strategy, a change in the mailing tool, reorganization of operations, or discontinuation of newsletter communication.

8. Sending newsletters containing marketing content is carried out in compliance with personal data protection regulations and electronic communications.

10. Educational, technical, and industry content

The educational, blog, guide, catalog, technical, project, implementation, and case study content posted on the Service is general and informational in nature.

2. This content does not constitute individual technical, design, construction, legal, or investment advice.

3. Design, procurement, technical, or execution decisions should be made considering the parameters of the specific object, usage conditions, design documentation, technical regulations, and individual agreements with the Service Provider's advisor or the appropriate specialist.

4. The Service Provider endeavors to ensure that the content published on the Website is current, reliable, and useful; however, it does not guarantee that every piece of information will be appropriate for every case, object, or application.

11. Complaints regarding the operation of the Service

1. The user may file a complaint regarding the operation of the Service or electronic services, in particular in cases of technical errors, unavailability of the Service, problems with the Form, Newsletter, or other Service functionality.

2. Complaints should be sent to the e-mail address: biuro@polentex.pl.

3. The complaint should include at least:

  • contact details of the person lodging the complaint,
  • problem description,
  • The date and circumstances of the problem's occurrence,
  • screenshots or other supporting information, if they can help in considering the claim.

4. The Service Provider shall consider complaints within 14 days of their receipt.

5. The response to the complaint will be provided in electronic form, unless the User requests a different form of response and it is feasible.

6. Complaints regarding products, deliveries, assembly, maintenance services, warranty claims, guarantees, or the execution of commercial agreements will not be processed under this section, but rather in accordance with separate agreements between the parties, terms of trade, warranty documents, contracts, and applicable legal provisions.

12. Product and Service Complaints

1. Complaints regarding products, wipers, entrance mats, service, delivery, installation, order fulfillment, or other commercial services are subject to the rules specified in separate agreements, offers, orders, warranty documents, terms of sale, or applicable legal provisions.

2. For B2B Clients, detailed rules on the Service Provider's liability, warranty, guarantee, service, implementation deadlines, delivery, payment, and complaints may be specified in individual commercial terms, offers, agreements, orders, or general cooperation terms.

3. Inquiries regarding products or service may be directed to biuro@polentex.pl, unless the parties have agreed on a different communication channel.

13. Intellectual Property Rights

1. Any content posted on the Service, in particular texts, descriptions, photos of projects, product photos, graphics, elements of visual identity, Polentex logo, catalog materials, graphic layout, designs, diagrams, visualizations, technical materials, educational content, and case studies, may constitute protected works or other protected goods.

2. The rights to the content posted on the Service belong to the Service Provider or third parties from whom the Service Provider has obtained appropriate rights, licenses, or consents.

3. Use of the Service does not mean that the User acquires any rights to the content, trademarks, designations, graphics, photos, designs, catalog materials, or other elements of the Service.

4. Copying, modifying, distributing, publishing, reproducing, selling, commercially exploiting, or publicly sharing the content of the Service is prohibited without the prior written consent of the Service Provider, unless otherwise expressly provided by law.

5. Quoting short excerpts from the Website's content is permissible within the bounds of fair use, particularly for educational, informational, or press purposes, provided that the source is indicated by specifying the address polentex.pl and that no laws are violated.

6. The use of the Polentex logo, project photos, product photos, catalog materials, or elements of visual identity for commercial, advertising, competitive, or promotional purposes requires the prior written consent of the Service Provider.

14. Service Provider Liability

The Service Provider endeavors to ensure that the Service operates correctly, without interruption, and without errors.

2. The Service Provider does not guarantee uninterrupted availability of the Service or the complete faultlessness of all its functionalities.

3. The Service Provider is not liable for interruptions, limitations, or malfunctions of the Service resulting from:

  • for technical, maintenance, or upgrade work,
  • IT infrastructure failure,
  • actions or omissions of third-party service providers,
  • acts of God,
  • cyberattacks, third-party actions, or unauthorized interference with IT systems,
  • misuse of the Service by the User,
  • incorrect configuration of the device, browser, or User software.

4. The limitations of liability set forth in the Terms and Conditions do not exclude or limit the Service Provider's liability to the extent that the exclusion or limitation of liability would be impermissible under mandatory provisions of law.

5. In the case of B2B Clients, the Service Provider's liability related to the performance of commercial contracts, deliveries, sales, installations, services, or other provisions may be defined in separate agreements, offers, commercial terms, or general terms of cooperation.

15. Personal Data and Cookies

1. The principles of processing Users' personal data and the use of cookies are defined by a separate Privacy Policy available on the Website.

2. Using the Form, Newsletter, or other functionalities of the Service may involve the processing of the User's personal data.

3. The Service Provider processes personal data in accordance with applicable legal regulations, in particular the GDPR and relevant Polish law.

4. The user can manage cookie consents using the mechanism available on the Website or through their web browser settings, in accordance with the principles described in the Privacy Policy.

16. Changes to the Regulations

1. The Service Provider reserves the right to change the Terms and Conditions in the event of:

  • changes in legal regulations,
  • changes in the functionality of the Service,
  • changes to the types of services provided electronically,
  • Provider data changes,
  • changes to the functionality of the Form, Newsletter, or other Service tools,
  • the need to clarify the provisions of the Regulations,
  • necessity of increasing the security of the Service or protecting the interests of Users and the Service Provider.

2. Changes to the Regulations come into effect on the date indicated in the notice of change, no earlier than 14 days from the date of publication of information about the change on the Service, unless earlier entry into force of the changes is required by law or is necessary for security reasons.

3. For one-time services, such as a one-time use of the Form, the Terms and Conditions applicable at the time of using the respective service apply.

4. In the case of the Newsletter, the Subscriber may unsubscribe from the service at any time if they do not accept the amended Terms and Conditions.

17. Governing Law and Dispute Resolution

1. The Regulations are subject to Polish law.

2. In matters not regulated by the Regulations, appropriate Polish law shall apply.

3. Disputes arising from the use of the Service by B2B Customers shall be settled by the court competent for the registered office of the Service Provider, unless mandatory provisions of law state otherwise.

4. The provision regarding the competent court for B2B Clients does not infringe upon the rights of consumers or individuals to whom the law grants consumer-appropriate protection, to the extent that such individuals would use the Service.

18. Final Provisions

1. The Regulations come into effect on the date of their publication on the Service.

2. The Regulations are available free of charge on the Service in a manner that allows for their acquisition, reproduction, and storage.

3. The User may preserve the content of the Terms and Conditions by downloading, saving to a device, or printing them.

4. If any provision of the Terms and Conditions is found to be invalid, void, or unenforceable, it shall not affect the validity of the remaining provisions of the Terms and Conditions.

5. The integral document supplementing the Regulations is the Service's Privacy Policy.

Contact for matters regarding the Terms and Conditions:
biuro@polentex.pl
POLENTEX Ltd., ul. Gdańska 10, 83-031 Rusocin

See also: Privacy Policy